Shipping & Returns
Most shipments within the continental 48 United States are shipped via Fedex. Date of order is not included as a shipping transit date. All orders ship out between 1-2 business days. Business days include Monday-Friday excluding all major holidays.
- Orders over $100 receive FREE GROUND shipping.
- Our Carrier choice.
- Free shipping offer excludes Hawaii and Alaska.
California Free Shipping on orders over $100 Terms & Conditions:
All shipments will be sent via ground and will be our carrier choice. This offer excludes all air shipments, priority mail shipments, international shipments, freight shipments and shipments outside the contiguous United States. Offer may not be combined with other promotions, volume discount accounts, or wholesale accounts. If you have any questions regarding our free shipping offer please call us at 805-535-4332 or email shipping@shinesupply.com.
Return, Refund, and Exchange Policy:
We get it—sometimes things just don’t work out. Most items can be sent back within 30 days of delivery, but we’ll need to give it a thumbs-up first. Just hit up our customer service team at info@shinesupply.com or click HERE to start the process.
If you're returning something, you can choose between swapping it for a similar item, getting a refund, or grabbing some store credit. We'll check out the reason for the return and review the items when they arrive.
Got some gear that doesn’t fit or isn’t quite what you wanted? As long as it’s in brand-new condition (no signs of wear or wash), you can exchange or return it within 30 days of when you got it.
Shipments outside of the United States:
All international orders are considered as DAP (Delivered at Place), which means, the buyer needs to factor in freight insurance, import taxes, customs brokerage, and any expenses required to unload the cargo. Any customs taxes/duties are determined by your country upon arrival. The buyer is responsible for researching the cost of customs as well as the payment of duties & taxes. We cannot give a quote or estimate of how much the customs taxes/duties will be as it varies per item and per country.