Contact Us
People Over Profit
We built this company to connect with people, not hide from them. When you reach out, you talk to a real person on our team. No phone trees, no robots, no runaround.
Call Us
We pick up the phone. You'll talk to a real person from our team who can help with product questions, order inquiries, or anything else.
Email Us
We check and respond to every email. Whether it's a product question, an issue with your order, or you just need a recommendation, we've got you.
Visit Us
Shine Supply HQ
1343 Callens Rd.
Ventura, CA 93003
Our headquarters and storefront are open to the public. Come check out the products in person and say what's up. See hours below.
You Won't Talk to a Robot
Customer service isn't a department at Shine Supply. It's how we run the entire company. When you reach out, you're talking to someone on our team who actually knows the products, uses them at Stevens Detailing, and can give you a real answer.
We don't hide behind automated replies or chatbots. We want to hear from you. That's the whole point. Check our hours below for when to reach us by phone, email, or in person.
Hours
| Monday | 8:00am to 5:00pm |
| Tuesday | 8:00am to 5:00pm |
| Wednesday | 8:00am to 5:00pm |
| Thursday | 8:00am to 5:00pm |
| Friday | 7:00am to 4:00pm |
| Saturday | 8:00am to 12:00pm |
| Sunday | Closed |
Common Questions
How fast do you ship?
Every order is filled, packed, and shipped in house from our headquarters in Ventura, California. Orders go out in 1 to 2 business days.
Are you on Amazon?
No, and that's on purpose. We want full control over every customer's experience with Shine Supply, from the moment you order to the moment it hits your doorstep. Amazon doesn't let us do that. So we handle it ourselves.
What if I'm not happy with a product?
Reach out to us. Our goal is that every single customer is 100% satisfied. If something isn't right, we'll make it right. We can't fix what we don't know about.
Can I visit your warehouse?
Absolutely. We're open to the public during business hours at 1343 Callens Rd. in Ventura, CA. Come check out the products, talk to the team, or just say what's up.
I have a product question. Who do I ask?
Call or email us. Our team uses these products every day at Stevens Detailing. We can help you pick the right product, walk you through application, or troubleshoot anything you're running into.
Still Have Questions?
We're one phone call or email away. We'd rather hear from you than have you guess.
Email Us